Discount Dental Services has an established method for handling emergency calls, which we will outline here. Our hope is that it will help you understand how these calls are handled, as we strive to address your concerns in as timely a manner as possible.
If you are a patient of ours, please be aware that during business hours (9 am to 5 pm, weekdays), Dr. Love is often seeing patients, but our receptionist will take your message and notify him of your concern; true emergencies are addressed immediately.
After business hours, our message system will take your request. This system is checked regularly each evening and morning, and requests are handled in the order received, with priority given to emergencies. You can also reach Dr. Love by cell phone at 817-528-6457 after hours.
Should you require refilling of a pain medication prescription, Dr. Love will first check your chart to review the procedure done, and whether a refill was given. If so, and you are still experiencing pain, you will be asked to come back into our office for an evaluation, since pain can be a sign of infection.
Please be aware that our practice cannot fill prescriptions for medications, including antibiotics or pain medications, if we have not previously seen you as a patient of our practice. State law mandates that you must be evaluated prior to receiving a prescription of any type. If you are experiencing oral pain, and are not a current patient of ours or another dentist, you can receive emergency care by seeing your current physician, or visiting an emergency room.
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